💼 Front Desk & Customer Service Officer

A. Front Desk Management

• Serve as the first point of contact for all walk-in clients, visitors, and vendors at the Pavictek office
• Greet all visitors warmly, professionally, and promptly — ensure no one is left waiting without acknowledgement
• Maintain a clean, organised, and professional front desk and reception area at all times
• Manage the visitor log — record all arrivals and departures accurately
• Receive and direct incoming calls to the appropriate team member professionally
• Receive, sort, and distribute physical mail, packages, and deliveries

B. Customer Service & Client Support

• Handle all incoming client enquiries via phone and email — provide accurate information about Pavictek's services
• Log all client enquiries, complaints, and support requests into the Worksuite CRM promptly
• Follow up on open client support tickets to confirm resolution and client satisfaction
• Escalate unresolved client issues to the appropriate department head or Operations Manager
• Ensure every client interaction — whether in person, by phone, or by email — reflects Pavictek's professional standards

C. Administrative Support

• Assist with printing, scanning, binding, and filing of documents as requested by relevant departments
• Maintain office supplies inventory — flag low stock to the Operations Manager in advance
• Support the coordination of internal meetings — set up the meeting room, arrange refreshments where applicable
• Assist with basic data entry and record keeping as directed by the Operations Manager

Minimum Qualifications

• OND, HND, or Bachelor's degree in any discipline
• Fresh graduates are welcome to apply — prior customer service or front desk experience is an advantage but not mandatory
• Excellent spoken and written English — clear, confident, and professional at all times
• Strong interpersonal skills — you are naturally warm, approachable, and people-oriented
• Basic computer literacy — Microsoft Office, Google Workspace, email, and internet

Core Competencies

• Professional appearance and presentation at all times
• Calm and composed under pressure — you do not flustered when things get busy
• Highly organised — you manage your desk, your tasks, and your follow-ups without being reminded
• Discreet and trustworthy — you will interact with sensitive client and company information daily
• Proactive — you notice what needs to be done and do it without waiting to be asked
• Must be resident in Ibadan — preferably within the Ring Road, Challenge, or Molete axis for easy commute

Earnings & Benefits

• Salary: ₦80,000/month
• Free access to all Pavictek Academy training courses
• Friendly, professional working environment
• Opportunity to grow within the company as Pavictek scales

Pavictek Digital Ltd is a Nigerian technology services company with offices in Ibadan and Lagos, delivering end-to-end digital and infrastructure solutions to businesses, institutions, and individuals across Nigeria.

Our services include website and mobile app development, CCTV and security systems, smart home and office automation, hybrid solar power systems, structured cabling, web hosting, IT consulting, and tech training through Pavictek Academy.

We are a young, fast-growing, and professional team. Every member of our staff — from the CEO to the front desk — takes pride in the quality of service we deliver. If you are someone who takes their role seriously, presents themselves well, and genuinely enjoys working with people — you will fit right in at Pavictek.